Everything Lodway does
Built for small UK courier companies: bookings and quotes, dispatch, a driver app, tracking, calls and messages, and invoicing — one system, so nothing is typed twice.
Quotes and bookings
One price from your own rate card, wherever the booking comes from.
Your own rate card
Prices by vehicle, with mileage bands, waiting time, congestion and fuel. Every quote shows its working.
Booking on your website
Customers price a delivery and book it themselves. Guests don't need an account.
A quote calculator for your own site
Copy a snippet into the website you already have. Bookings arrive marked “from your website”.
Card payment before it's booked
Guests pay by card into your own Stripe account, and the job only goes on the board once it's paid.
Business accounts
A portal for your regular customers, with credit terms, credit limits and PO references.
Phone bookings
Take a booking over the phone and it's priced the same way.
An API for big customers
Customers who run their own systems can book straight into yours.
Dispatch
Who's doing what, where they are, and whether the job makes money.
Dispatch board
Every job by stage, refreshing itself, with what needs a driver and what needs attention up top.
Offer or assign
Offer work to self-employed drivers, who can accept or decline; assign it to employees.
Margin on every job
Set what the driver is paid and see the margin before you allocate.
Multi-drop route planning
Put a driver's collections and drops in the shortest sensible order. They see the same list in the app.
Live map
Every van on one map while drivers are on shift.
Route history
Look back over a driver's day: where they went, and when.
Courier Exchange
Connect your own Courier Exchange membership to post jobs you can't cover and take loads that fill spare vans.
Drivers and the driver app
One app, your jobs only, and nothing lost when the signal drops.
An Android app for every driver
Drivers install it once and choose your company. They only ever see your jobs.
Invite by text, QR code or short code
Send drivers a link, or put the QR code up in the yard.
Proof of delivery at the door
Signature, photos and scanned paperwork, turned into one PDF on the job.
Works without signal
Updates, photos and signatures wait on the phone and send themselves when there's signal again.
Documents and expiry dates
Drivers upload licences and insurance. Anyone missing one, or out of date, can't be given work.
Earnings statements
Drivers see what they've earned and download or email themselves a statement.
Messages with the office
Drivers and the office message each other about a job, inside the app.
Your customers
They know where their delivery is before they think to ring.
Live tracking page
Every job gets one when it's booked, in your name and colours. It never shows who actually drove.
Updates as it moves
By email, text or WhatsApp — you choose which updates go out.
Proof of delivery for them
The signature and photos appear on their tracking page once it's delivered.
Phone, texts and WhatsApp
Talk to drivers and customers from inside Lodway, on your own numbers.
A phone built into Lodway
Make and take calls on your business number through a headset or the laptop. Incoming calls show who's ringing and their live job.
Voicemail
Missed calls go to voicemail, which you play back in Lodway.
Every call and text on the record
Matched to the driver, customer or job it was about.
WhatsApp on your own number
Customers' WhatsApp messages in one inbox, and delivery updates sent on WhatsApp.
Getting paid
Invoices built from the work you actually delivered.
Invoices from delivered jobs
Pick the customer and the period. Nothing is retyped, so nothing is missed or billed twice.
Xero and QuickBooks
Every invoice appears in your accounts too, and payments marked there show here.
Card payments and refunds
Money goes straight to your own Stripe account, and you can refund from the job.
Everything exports
Jobs, customers, drivers and invoices download as spreadsheets whenever you like.
Your name, your control
It looks like your company, and you decide who sees what.
Your own web address
Use the address we give you, or your own domain.
A simple website, if you want one
Your address can show a website with booking built in, or go straight to sign-in.
Emails from your own domain
Confirmations and tracking links come from your address, so they look like you and can be replied to.
Team roles
Admins, dispatchers and accounts staff each see what their job needs.
Audit log
Who changed what, and when.
We can't see your data
Our support team only gets in if an administrator lets them, for as long as you choose.
Some features — calls and texts, WhatsApp, the Courier Exchange, your own domain and the API — come with the larger plans. The pricing says which. The free trial has everything switched on.